Terms and conditions

Corporate information

Bullyid in Indonesia is registered under Yayasan Nindya Miesye Agita as charity or (foundation) with charity number (0377350102014) and incorporated as a non-profit organization.

Registered office

Perumahan Sukatani Permai, Jalan Anggur Raya No. 13. Cimanggis-Depok. West Java, Indonesia. 16954

Phone number


Chief Officer 

Agita Pasaribu, S.H., M.A

Bank Details:

Bank Mandiri 

Account Name: Yayasan Nindya Miesye Agita

Account No.: 106-00-1414777-4


Notary Public

Iwan Sutanto, S.H., M.KN


Although Bullyid takes all reasonable care in preparing and checking the content of this website, it does not guarantee the accuracy or completeness of any information contained on or provided in connection with this website. Bullyid shall not be responsible for any loss or damage caused, directly or indirectly, by your use of this website or the information contained on this website.

Bullyid does not guarantee that the functions contained in this website will be uninterrupted or error free, that defects will be corrected, or that this website or the server on which it runs are free of viruses or bugs.

Links to third party websites do not amount to an endorsement of such websites or the material contained therein by Bullyid. Links from this website are provided as an information service only, and Bully.id takes no responsibility for the content of external websites.

Privacy and data protection

Bullyid is committed to protecting the privacy of people who visit this website. Please read our privacy and data protection statement.

Information we collect

If you visit this website we will collect the individual identification number assigned to your computer when you connect to the internet. This is known as an ‘IP address’ and is automatically logged by our web server and used to facilitate your access to the website. However, we do not use IP addresses to identify visitors to the website. We collect this data simply to monitor overall trends in our site traffic to help us improve the site and deliver a better web experience.

When you send us an inquiry via email, or through filling a form on the website, you may give us personal information about you. This could include: your name, your date of birth, your postal address, your email address, and your telephone number.

What we use this information for

Bullyid will only use your personal information collected through this website to respond to your queries, and, occasionally, for the purposes of measuring trends in the visitors to our site.

Confidentiality and disclosure

Bullyid does not normally disclose your personal information to third parties except to service providers acting on its behalf under the strictest confidentiality conditions and with your consent. 

We may however, in exceptional circumstances, give the personal information you supply to us to other agencies without your consent – such as local authorities or the police – to comply with specific legal requirements. This is normally for one of two reasons – either to prevent harm to you or another person – or to comply with child protection requirements. 

Your rights

You have the right to access the personal information that we hold about you, to ask for that information to be corrected and, in some circumstances, to object to our processing of your personal information. If you wish to exercise any of these rights or have any other questions about this privacy statement, please email feedback@bullyid.org.

Changes to notice

Bullyid reserves the right to make any changes to this legal notice, the privacy statement, and other aspects of this site at any time. Please check this page regularly for any changes.

What Experts prohibited to do and perform during online counselling through Bullyid’s platform?

During the performance of online counselling, experts are prohibited from:

  • performing online counselling outside Bullyid’s platform (Bullyid’s App and/or web platform);
  • providing inadequate information to users;
  • performing false information or consultation beyond the experts’ competency;
  • requesting irrelevant supporting information, file and/or data from users;
  • committing any disgraceful, intimidating or violent acts towards users during online counselling;
  • committing any invasive acts through online counselling;
  • charging fees other than or higher than those determined on Bullyid’s platform;
  • issuing health or any kind of certificates.

Refund and Cancellation

Bullyid acts as a conduit to arrange professional services, and those services are paid to the Experts through their Experts Agreement with Bullyid. Generally refunds for unused time are not granted because the experts charge for time that is scheduled to be used, much like other medical professionals. However, customer service reviews refunds on a case-by-case basis in conjunction with the experts. We make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) dictate the reason for the refund request. If a refund is not granted, usually we are able to make accommodations some other way such as a credit for future service.

Refunds may incur fees, which include platform’s and DOKU Payment Gateway’s fee. Additional fees may apply in for transaction using non-Indonesian bank and different payment types.

If there is something you believe we could do differently to improve your Bullyid experience, please let us know by contacting us at feedback@bullyid.org.

If you wish to cancel the confirmed booking appointment, we are able to refund the full amount you paid, deducted with bank transfer and/or card fees within 7 working days with minimum notice of cancellation 48 hours before your scheduled appointment.


Our service is confidential, and unless we believe there’s a risk of harm or it’s a legal requirement, we will always protect your confidentiality and not pass on your personal details or any other information that could identify you without your permission. Our live chat set to always remain anonymous, we only ask for personal information if you contact us through contact form or by email, from there we will only be able to identify whether you are children or a person below 18 years old.

The following examples explain how and when we may have to disclose information, both with and without your permission.

  • We can always share information with other people/agencies if we have your informed consent to do so.
  • If you give us reason to believe that you or someone else is at risk of significant harm, we may need to inform another agency such as social services or the police. Unless that risk is imminent we will discuss the situation with you before disclosing anything.
  • If we suspect that a child or young person is at risk of harm we must inform children’s services. This is a legal requirement.
  • Bullyid is often asked by the media or organization/institution to provide ‘case studies’ for educational purposes and/or to explain the impact of crime on individuals and to illustrate the wider issues around a particular crime. We do so only with the written and informed consent of the individuals involved.

General Terms & Conditions for Online Payments

Once a User has accepted these Terms and Conditions, he/ she may register and avail the Services.

Bullyid Indonesia uses DOKU, as our payment gateway. In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.

Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:

  • In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact  the Institute via e-mail or any other mode of contact as provided by  the Institute to confirm payment.
  •  In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider. No communication received by the Payment Service Provider in this regards  shall be entertained by the Payment Service Provider.

Bullyid Indonesia and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:

  • The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
  • Any interruption or errors in the operation of the Payment Gateway.

The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that the Institute or the Payment Service Provider have no control over such matters. 

Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, the Institute does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.

Bullyid Indonesia, the Payment Service Provider and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.

The User will be required to login his/ her own User ID and Password, given by the Institute in order to register and/ or use the Services provided by Institute on the Website. By accepting these Terms and Conditions the User aggress that his/ her User ID and Password are very important pieces of information and it shall be the User’s own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;

  • Choose a new password, whenever required for security reasons.
  • Keep his/ her User ID & Password strictly confidential.
  • Be responsible for any transactions made by User under such User ID and Password.

Debit/Credit Card, Bank Account Details

The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.

The User may pay his/ her fees to the Institute by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:

  • The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
  • The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
  • The User is authorizing debit of the nominated card/ bank account for the payment of fees selected by such User along with the applicable Fees.
  • The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

Payment Gateway Disclaimer

The Service is provided in order to facilitate access to view and pay Fees online. Bullyid Indonesia or the Payment Service Provider do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

Cancellation Policy

Once the User will be registered and paid the Fee through online Payment Gateway. He/She will not be able to cancel the transaction in any circumstances. No Payment will be refunded to the User.

Payment Refund Policy for Online Payments

Refund for Charge Back Transaction: In the event there is any claim for/of charge back by the User for any reason whatsoever, such User shall immediately approach the Bullyid Indonesia with his/her claim details. No claims for refund/charge back shall be made by any User to the Payment Service Provider nor from Bullyid Indonesia to any User and in the event such claim is made it shall not be entertained.
Refund for fraudulent/duplicate transaction(s): The User shall directly contact the Institute for any fraudulent transaction(s) on account of misuse of Card/Bank details by a fraudulent individual/party.


Bullyid Indonesia (referred to as us or we) is registered under Yayasan Nindya Miesye Agita as charity or (foundation) with charity number (0377350102014) and incorporated as a non-profit organization.. We operate the website www.bullyid.org, www.bully.id (the Website).

These are the Terms and Conditions which govern each use you make of the donation payment services provided through the Website.

These Terms and Conditions apply separately to each single donation that you make. By confirming on the Website that you wish to make a donation you agree to be bound by these Terms and Conditions for that donation.

The donation services

We will use your donation at our discretion but within our stated charitable objectives.

All payments through the Website are to be made through our Payment Gateway (DOKU) or direct transfer to our official bank account:

Bank Mandiri 



Account Name: Yayasan Nindya Miesye Agita



Account No.: 106-00-1414777-4




Once you confirm to us through the Website that you wish to proceed with your donation your transaction will be processed through our payment services provider, DOKU. By confirming that you wish to proceed with your donation you authorize DOKU to request funds from your credit, debit, or bank provider.

Unauthorised card use

If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider.

Information from you

Before we can process a donation you must provide us with (i) your name, address and email address; and (ii) details of the credit or debit card that you wish to use to fund the donation. We will use this information to process your donation. It is your responsibility to ensure you have provided us with the correct information.

When you submit your payment details, these details will be transferred to our payment provider, DOKU, and your payment data will be collected and processed securely by them. You should make sure that you are aware of DOKU’s terms and conditions, which are different from our own, to ensure that you are comfortable with how they will process your personal data before you make a donation.

We won’t share your personal details with any other third party other than is set out in our Privacy Policy. Our Privacy Policy forms part of these Donation Payment Terms and Conditions and by agreeing to these Terms and Conditions you are also agreeing to the way we use and protect your personal information in line with our Privacy Policy.

Refund policy

If you make an error in your donation please contact us either by email at donate@bullyid.org, by phone at +62 821 6118 5455


We reserve the right to amend these Donation Payment Terms and Conditions at any time.

These Donation Payment Terms and Conditions are governed by Indonesian law and are subject to the exclusive jurisdiction of the Indonesian courts

Find out how we use your donations to make the greatest impact on people’s mental health and victims of harassment in Indonesia

We digitally benefitted over 45,000 Indonesians across the nation from May 2020 to January 2021, thanks to your support.

We’re a not-for-profit organisation

Bullyid Indonesia is a not-for-profit organisation. Any profit we make goes straight back into services we provide to continue providing free counselling, running our web application and help your revenge porn/doxing reports being taken down immediately. It doesn’t go to shareholders or investors.

As a charity, we have to keep some funds in reserve. This protects the staff and volunteers who have been supporting us since day one, and the one who have been always there for you. 

We rely on regular donations to keep services running

Bullyid Indonesia gets some money from grants. But this kind of funding isn’t guaranteed long-term. It’s often restricted, so we can only use it for specific projects.

We rely on individual donations to provide much of the support we give to provide help for victims of harassment both emotionally and legally in Indonesia. Any size of donation makes a difference. If you’re able to give a regular gift, this provides long-term, stable support to the victims who only able to access our free support. It helps run vital community services that local authorities can’t fund.

We also need to invest in staff and fundraising

Most of the money we make from donations goes directly into services that help victims of harassment. But we also need to put some money towards fundraising to help us continue our work.


Like any charity, our impact also relies on attracting skilled and experienced senior staff. It’s how we ensure we make the biggest difference we can.